Shopper's FAQ

General

Where can I see the status of my payment and my purchase?

After making your payment, you can check the status of it and your order on our shoppers portal, using the email address you provided when making your payment.

What can I do if I still haven’t received an email confirmation of my payment?

First of all, don’t panic! the speed with which your payment is processed depends on many factors such as the blockchain used, the gas paid to the network, etc. You can check the status of your payment and your order on our shoppers portal, using the email address you provided when making your payment.

If you still have problems with your payment or your order, contact us via email following this link.